Schoolzine Knowledge Base
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Schoolzine’s SMS Communication Platform is an easy to use system to manage SMS communications with your community. Simply import your list of mobile numbers and start communicating with your users.
If you wish to start using the SMS Platform, have any questions or wish to begin the setup for one of our other features, please don't hesitate to contact our Support Team and one of our members can assist you as soon as possible.
It is important to note that sending an SMS out via the Control Centre as well as the initial setup for the SMS feature, will incur an additional cost to your current subscriptions in the Schoolzine System.
SMS can be sent via 3 methods, Quick Sends, via the Manage SMS section, or for larger, or more complex messages and contact lists we recommend using the Communicate section.
If you have not had SMS setup for your Account, or would like more information on the costs and capabilities of SMS, please contact Schoolzine.
Sending via the Manage SMS section will allow you for sending to the entire database of contacts, or specific groups, however does not allow for sending to individual contacts or multiple sends. There is a character limit of 160 characters.
Quick send SMS's are recommended for a quick notification to your contacts and will allow you to specify multiple channels, sending to ALL or Specific groups, and allow for a character limit of 140.
Sending via the Communicate section is recommended for sending of complex SMS sends to individual contacts, excluding contacts or groups, as well as large SMS messages that might extend into multiple messages, however does take more steps than the other methods. There is a character limit of 153, and this method allows up to 3 sequential messages in total (459 characters.)
There is a character limit for SMS's applied to the various send styles. If a message with more than this character limit is sent via SMS, the system will send the message in blocks of 153 characters and you will be charged for each block. This method is only able to be done by the COMMUNICATE section.
PLEASE NOTE: It is not possible to edit an SMS once it has been sent.
Please always check your SMS content before sending.
After you have had your SMS communication channel setup, you will have a nominated email where the workflow replies will be sent through to when a user replies to your virtual number.
These workflows can commonly be nominated to go to a dedicated email for recording with SMS absentees.If you would like to nominate a different email address for the emails to be sent through to then let us know by emailing email@example.com.
You can also view your SMS reply records by logging into your Control Centre:
Date: The Date and Time that you received the message reply.
From Number: The mobile number the reply was received from. If there is a name linked to the mobile number, the name will also appear and you will be able to access the user’s contact details.
To Number: The mobile number the reply was sent to. This is your assigned virtual number.
Message: The reply message. If the reply message is longer than 160 characters it will be split over two (or more) records.
Available below is a list of commonly asked questions and their associated answers.
If you can't find what you're looking for, or are interested in enabling SMS for your account, please Contact Support.
SMS is a stand-alone subscription, it is not included in any other subscription.
SMS is currently available for clients in Australia and the United Kingdom.
The cost of this subscription will differ based on your region, contact your local Support Team to confirm costing.
Any replies to your SMS messages will be converted to email form and sent to your nominated email address, they will also be recorded in your Schoolzine Control Centre.
If sending via the Manage SMS section, you will be limited to 160 characters.
If sending via the Quick Send method, you will be limited to 140 characters.
If sending via the Communicate section, you will be limited to 153 characters, however will support multiple sends up to 459 characters (3 messages).