Contacting the Schoolzine Support Team

With any of our Schoolzine Packages, you gain access to our Unlimited Support Services. The Support Team are equipped to handle any requests you might have regarding your Schoolzine Control Centre and its Features.

Some examples of items our Support Team can assist you with include, but are not limited to:

• General questions regarding how to use or get the most out of your Schoolzine Feature
• Wanting to organise a training session for you or a colleague
• Questions around how to best format your Online Newsletter
• Provide assistance around how to get the most out of your DIY Newsletter
• Troubleshooting items for the Schoolzine Website
• Information on Schoolzine Website Updates or Assistance
• Updates to your Newsletter Header Design
• CSS changes to your account such as colours to headings, navigation buttons, etc
• Assistance with the Initial Design Setup Process such as photos, logos, etc
• And much, much more

Email

If you would prefer to email us, you can send a message to support@schoolzine.com. This goes to the entire Support Team, who will respond to your request as soon as possible.

Please be sure to include any screenshots or URL links that may be of benefit to our team.

Phone

If you do not have access to your email's or would prefer to contact our team via phone, you can contact our friendly Support Team on 07 5414 2372.

Our Team Members are always happy to assist in any way they can.

Live Chat

Start a Live Chat by going to the Support Icon in your Control Centre and clicking on Contact Support located at the bottom of the screen. Provide Schoolzine with the following details:

• Your Name
• The School/Account you Represent
• Which Department you will require assistance from
• And press the Start Chat Button

You will then be connected to one of our Team Members who will assist you with your inquiry.